Patient Care Navigator: Scheduling, Billing & Insurance

Mediclinic City Hospital; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare institution in Dubai seeks a Patient Administrator to enhance overall patient care quality. Responsibilities include managing patient appointments, medical insurance processes, billing, and ensuring high customer service standards. Candidates should have 2-3 years of customer service experience, preferably in healthcare, and strong skills in office applications and CRM systems. A secondary education is essential, while a higher diploma or degree in relevant fields is preferred.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations by improving patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of company policies and emergency codes

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree (medical science, finance/accounting)

Job description

A leading healthcare institution in Dubai seeks a Patient Administrator to enhance overall patient care quality. Responsibilities include managing patient appointments, medical insurance processes, billing, and ensuring high customer service standards. Candidates should have 2-3 years of customer service experience, preferably in healthcare, and strong skills in office applications and CRM systems. A secondary education is essential, while a higher diploma or degree in relevant fields is preferred.