Operations Lead - Quick Commerce Delivery

Amazon UAE; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

Amazon UAE is seeking an Operations Lead for Quick Commerce Delivery in Dubai to manage one large site or several small locations, coordinating third-party store operators and DSPs for last-mile delivery. You will drive safety, cost control and performance while scaling the ultra-fast delivery model across MENA.

The role demands hands-on leadership, strong coaching, and the ability to optimize processes and KPIs in a high-volume environment to ensure fast, safe, and reliable service for

Qualifications

• Experience leading teams in high-volume logistics, quick commerce, or grocery delivery.
• Strong ability to coach and develop frontline staff and drive safety.
• Proven track record managing third-party operators and last-mile partners.

Responsibilities

• Lead end-to-end daily operations for one large site or multiple locations.
• Supervise third-party store operations and DSP activity.
• Monitor safety, cost control, and service metrics to deliver fast, reliable delivery.

Skills

Quick commerce operations

Amazon Now operations

Operations leadership

Store operations

Last-mile delivery

Delivery Service Partner management

Third-party operations

Site management

Associate supervision

Performance management

Workforce coaching

Training and development

Attendance management

Under-the-roof operations

On-road operations

Customer service metrics

Productivity management

Quality management

Safety management

Cost control

Operational KPIs

4M audits

5S audits

Process auditing

Corrective action

Continuous improvement

Process optimization

Last-mile performance

Dispatch operations

Operational planning

SOP compliance

Team engagement

Stakeholder coordination

Root cause analysis

Operational problem solving

Job description

Operations Lead - Quick Commerce Delivery Job Snapshot Role: Operations Lead - Quick Commerce Delivery Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Operations-Plant Management Experience: Relevant operations leadership experience Job Type: Full-time Position Overview Operations Lead - Quick Commerce Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity supporting Amazon Now and its rapidly expanding ultra-fast delivery model. Amazon is hiring an operations leader to manage third-party store operations, Delivery Service Partners, site performance, associate development, safety, cost control, and last-mile execution while building scalable processes for a new quick commerce service across MENA.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Operations-Plant Management Salary: 14000-22000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Operations Lead will take day-to-day ownership of Amazon Now operations across either one large site or a group of smaller locations. The position spans under-the-roof store activity and on-road delivery execution, requiring close coordination with associates, third-party store operators, and Delivery Service Partners. This role is central to maintaining the speed, reliability, safety, and cost discipline required in quick commerce. By strengthening frontline performance, applying consistent operating standards, and improving site processes, the Operations Lead will help Amazon scale a new delivery model while protecting customer experience and workforce morale.

Key Responsibilities

• Manage end-to-end daily operations for one large Amazon Now site or a combination of smaller operating locations.
• Supervise third-party store operations and ensure consistent execution against Amazon requirements.
• Coordinate Delivery Service Partner activity supporting last-mile delivery.
• Maintain customer-facing service metrics while controlling operating costs.
• Monitor under-the-roof and on-road productivity, quality, and safety performance.
• Ensure Amazon policies and attendance procedures are applied fairly and consistently.
• Lead associates through daily operational priorities and changing workload conditions.
• Motivate team members and provide regular coaching and performance feedback.
• Track individual and team results against operational expectations.
• Address performance gaps through practical corrective actions and coaching.
• Prepare training and development plans that strengthen associate capability.
• Support onboarding and development of employees responsible for critical operational activities.
• Maintain a strong focus on safety across store, dispatch, and delivery processes.
• Conduct daily 4M audits to identify issues involving manpower, machines, materials, and methods.
• Complete 5S audits to maintain organized, safe, and efficient store environments.
• Document audit findings and follow through on required corrective actions.
• Monitor operational KPIs and investigate the causes of service or productivity deviations.
• Improve workflows to achieve sustained rather than temporary performance gains.
• Identify bottlenecks affecting picking, staging, dispatch, or delivery execution.
• Work with Delivery Service Partners to improve rider and last-mile performance.
• Balance customer service requirements with cost, workforce morale, productivity, and safety targets.
• Escalate operational risks that may affect service continuity or customer commitments.
• Implement standard operating procedures consistently across assigned locations.
• Support the introduction of new operational mechanisms as Amazon Now expands.
• Use data and frontline observations to identify opportunities for process improvement.
• Coordinate with internal teams and external partners to resolve day-to-day operating challenges.
• Maintain disciplined operational execution in a fast-paced and continuously evolving environment.

Ideal Profile

The position is suited to an operations professional with experience leading teams in logistics, quick commerce, grocery delivery, fulfillment, retail operations, transportation, or another high-volume service environment. Candidates should be comfortable managing both facility-based and last-mile activities and should understand the importance of balancing speed with safety, quality, customer service, and cost. The successful candidate will be able to coach associates, manage performance issues, implement training plans, and maintain team engagement while delivering demanding operational targets.

Experience working with third-party operators or Delivery Service Partners is particularly valuable because the role requires strong influence across teams that may not report directly to the Operations Lead. A practical understanding of continuous improvement, 4M analysis, 5S workplace organization, operational auditing, and performance metrics will support success in this position.

Skills Set

• Quick commerce operations
• Amazon Now operations
• Operations leadership
• Store operations
• Last-mile delivery
• Delivery Service Partner management
• Third-party operations
• Site management
• Associate supervision
• Performance management
• Workforce coaching
• Training and development
• Attendance management
• Under-the-roof operations
• On-road operations
• Customer service metrics
• Productivity management
• Quality management
• Safety management
• Cost control
• Operational KPIs
• 4M audits
• 5S audits
• Process auditing
• Corrective action
• Continuous improvement
• Process optimization
• Last-mile performance
• Dispatch operations
• Operational planning
• SOP compliance
• Team engagement
• Stakeholder coordination
• Root cause analysis
• Operational problem solving

Why Join Us

This position offers the opportunity to help build and scale an operating model that is redefining delivery speed across the region. Amazon Now combines local store execution, rapid order processing, third-party operations, and last-mile delivery, giving the Operations Lead broad exposure to the core components of quick commerce. The role also develops practical expertise in site leadership, partner management, frontline coaching, safety, Lean operating disciplines, and high-speed logistics. As the service expands across MENA, strong performers can build valuable experience in launching and stabilizing new operational models.

About the Company

Amazon Now is Amazon 's quick commerce service designed to provide customers with ultra-fast access to groceries, everyday essentials, and other frequently purchased products. Its operating model combines local fulfillment sites, third-party store operations, Delivery Service Partners, technology, and tightly coordinated last-mile processes to deliver orders quickly while maintaining safety, quality, and customer service standards.