Operations Lead - Amazon Now Stores

Amazon UAE; Dubai; On-site; AED 156,240 - 245,520; Full time

Job summary

Amazon UAE in Dubai is looking for an Operations Lead for Amazon Now Stores. This role involves managing daily operations, supervising associates, and ensuring efficient delivery.

The ideal candidate will have a strong background in operations management and leadership skills to drive productivity. Responsibilities include setting performance metrics, coaching teams, and maintaining safety standards while meeting customer expectations.

The position offers competitive compensation in a fast-paced, customer-focused environment.

Qualifications

• Experience in operations management, store operations, logistics, or delivery operations.
• Strong people-leadership skills with the ability to motivate teams and maintain discipline.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Manage daily operations for Amazon Now site and ensure fast delivery processes run efficiently.
• Supervise associates and lead teams while setting clear performance expectations.
• Monitor operational performance and provide constructive feedback to associates.

Skills

Store operations

Operations leadership

Team supervision

Attendance tracking

Performance management

Quality control

Safety compliance

Labor allocation

Customer experience focus

Process improvement

Job description

Operations Lead - Amazon Now Stores

Location: Dubai, United Arab Emirates

Industry: Internet | Function: Operations-Plant Management

Job Type: Full-time

Estimated Salary: 14,000–22,000 AED per month

Overview

As an Operations Lead for Amazon Now Stores in Dubai, you will manage daily store operations, supervise associates, drive productivity, and support fast delivery execution. The role is ideal for a hands‑on leader who demonstrates ownership, people‑management ability, operational discipline, and a strong focus on safety while running end‑to‑end operations across one large site or multiple smaller sites in a fast‑paced customer‑focused environment.

Key Responsibilities

• Manage daily end‑to‑end operations for one large Amazon Now site or a group of smaller site operations.
• Supervise store operations to ensure fast delivery processes run safely, accurately, and efficiently.
• Lead associates and frontline teams by setting clear expectations for productivity, quality, safety, attendance, and customer service.
• Implement Amazon policies fairly and consistently, including attendance tracking, performance follow‑up, and operational standards.
• Motivate, coach, and guide associates to improve under‑roof and on‑the‑road productivity.
• Monitor daily operational performance and provide feedback to associates based on quality, safety, speed, and execution standards.
• Track site‑level metrics and identify gaps affecting order readiness, customer delivery, workflow stability, or associate performance.
• Support store teams in meeting or exceeding operational targets and customer experience expectations.
• Coordinate with support functions to resolve common issues in store readiness, staffing, safety, training, inventory flow, and process execution.
• Review shift plans, workload, and labor allocation to ensure site operations can meet daily demand.
• Ensure safety standards are followed across store operations and identify opportunities to reduce risk.
• Maintain clear communication with associates, managers, and cross‑functional stakeholders on priorities, performance, and issues.
• Prepare operational updates, reports, and performance summaries for leadership review.
• Address performance concerns constructively through coaching, feedback, and documented follow‑up.
• Support the launch and scaling of new Amazon Now operating models across the UAE.
• Help build a culture of ownership, urgency, fairness, teamwork, and customer obsession within store operations.

Ideal Profile

• Experience in operations management, store operations, logistics, quick commerce, e‑commerce operations, retail operations, warehouse operations, or delivery operations.
• Previous experience supervising associates, coordinators, store teams, delivery teams, or frontline operations staff.
• Strong understanding of daily operations, performance tracking, attendance management, labor planning, safety, and quality standards.
• Ability to work in a fast‑paced and evolving environment where priorities can change quickly.
• Strong people‑leadership skills with the ability to motivate teams, coach performance, and maintain discipline fairly.
• Good problem‑solving ability with confidence identifying operational issues and taking practical action.
• Strong communication skills for giving feedback, sharing updates, and aligning teams around daily targets.
• Comfortable using reports, operational metrics, and performance data to support decisions.
• High ownership mindset with the ability to manage site responsibilities independently.
• Customer‑focused approach with commitment to fast delivery, order accuracy, safety, and reliable service.
• Ability to support new business models, store launches, process improvements, and scalable operational practices.

Skills Set

• Store operations
• Amazon Now operations
• Quick commerce operations
• Operations leadership
• Site management
• Team supervision
• Associate coaching
• Attendance tracking
• Performance management
• Productivity monitoring
• Quality control
• Safety compliance
• Labor allocation
• Shift operations
• Operational reporting
• Store readiness
• Delivery operations support
• Frontline team leadership
• Process improvement
• Customer experience focus
• Under‑roof productivity
• On‑the‑road productivity
• Policy implementation
• KPI tracking
• Cross‑functional coordination
• Issue escalation
• Fast delivery operations
• Operational discipline
• Team motivation
• Business launch support