Operations Team Lead - Rapid Delivery

Amazon UAE; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Q Tech General Trading LLC - G23 is seeking an Operations Team Lead for Amazon Now rapid delivery in Dubai. You will oversee one large site or several locations, coordinate daily store activities and coach associates to deliver fast, accurate groceries at scale.

This role emphasizes safety, cost targets and process improvements, with cross-functional collaboration across logistics, customer service, technology and finance to drive performance.

Qualifications

• High school diploma required.
• Previous logistics or operations experience preferred.
• Ability to supervise associates across locations.
• Understanding of daily store/fulfilment activities.
• Knowledge of safety and cost control.

Responsibilities

• Manage end-to-end operations for one large site or a group of smaller sites.
• Supervise store activities and ensure dependable order fulfilment.
• Achieve customer-facing performance metrics within cost targets.
• Maintain workplace safety and team morale.
• Coach associates and monitor progress.
• Provide training plans for associates.
• Identify bottlenecks and implement improvements.
• Coordinate with logistics, customer service, technology and finance teams.
• Escalate critical concerns appropriately.
• Stand in for Area Manager when needed.

Skills

Store operations

Rapid order fulfilment

Last-mile logistics

Team supervision

Coaching

Training plans

Performance management

4M audits

5S

Cost control

Safety compliance

Process improvement

Operational reporting

Cross-functional coordination

Education

High school diploma

Job description

Job Snapshot

Role: Operations Team Lead - Rapid Delivery
Location: Dubai, United Arab Emirates
Industry: Grocery
Function: Logistics
Experience: Previous experience in a logistics or operations environment preferred
Job Type: Full-time

Position Overview

The Operations Team Lead - Rapid Delivery position in Dubai, United Arab Emirates, is a leadership opportunity within the Grocery industry. The company is hiring an operations professional to manage Amazon Now store activities and help build a fast-delivery service designed for customers across the MENA region. The Team Lead will oversee either one large site or several smaller locations, coordinate daily store operations and develop associates through coaching and structured training. Success will be measured through customer-facing results, operating costs, safety performance, workforce engagement and sustained process improvement.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Grocery
Function: Logistics
Salary: AED 9000-14000 per month
Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Company: Q Tech General Trading LLC - G23
Job ID: A10489021

Role Context

Amazon Now is developing a rapid-delivery model that enables customers to discover and receive groceries and everyday essentials quickly and reliably. This role will help establish the operating foundation required to scale the service while maintaining consistent standards across stores. The Team Lead will connect frontline execution with wider logistics, technology, customer service and finance activities. Decisions made in this position will directly affect order accuracy, delivery speed, operating efficiency and the experience of customers and associates.

Key Responsibilities

• Manage end-to-end operations for one large site or a group of smaller sites.
• Supervise store activities and ensure dependable order fulfilment.
• Achieve customer-facing performance metrics without exceeding cost targets.
• Maintain high standards of workplace safety and team morale.
• Set clear performance expectations for associates and monitor their progress.
• Provide regular coaching, feedback and performance support.
• Prepare and implement associate training and development plans.
• Identify operational bottlenecks and introduce practical improvements.
• Sustain performance gains by standardizing successful processes.
• Complete daily 4M and 5S audits across assigned stores.
• Coordinate with logistics, customer service, technology and finance teams.
• Escalate significant service, staffing or safety concerns appropriately.
• Stand in for the Area Manager whenever leadership coverage is required.

Ideal Profile

• High school diploma.
• Previous logistics or operations experience is preferred.
• Ability to supervise associates across one or multiple locations.
• Practical understanding of daily store or fulfilment activities.
• Confidence using performance results to guide operational decisions.
• Willingness to coach team members and address performance gaps.
• Strong awareness of safety, cost and customer-service requirements.
• Ability to collaborate effectively with different business departments.

Skills Set

• Store operations management
• Rapid order fulfilment
• Last-mile logistics
• Team supervision
• Associate coaching
• Training plan development
• Performance management
• 4M auditing
• 5S workplace organization
• Cost control
• Safety compliance
• Process improvement
• Operational reporting
• Cross-functional coordination

Why Join Us

This position offers the chance to help create a new rapid-delivery operation rather than inherit a fully established model. The Team Lead will have meaningful input into working practices, associate development and performance standards that could later be applied across the MENA region. The role also provides exposure to Amazon's technology-enabled fulfilment environment and an opportunity to progress through increasingly complex operations leadership responsibilities. An inclusive working culture and workplace accommodations support eligible candidates throughout recruitment and employment.

About the Company

Amazon is a global technology and e-commerce company that develops services around selection, convenience and reliable fulfilment. Amazon Now is its rapid-delivery offering for groceries and everyday essentials in the UAE. This vacancy is listed through Q Tech General Trading LLC - G23, the employing entity supporting the service's local operations.