Operations Lead - Amazon Now Delivery

Amazon UAE; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Amazon UAE is seeking an Operations Lead for Amazon Now Delivery in Dubai. The role oversees end-to-end daily operations, coordinating Delivery Service Partners and sustaining high standards in safety, cost, and customer experience.

The position requires strong coaching, people management, and analytical skills, with 1–3 years in a lead role. This is a full-time Dubai-based opportunity with potential for growth within Amazon Now and broader logistics leadership.

Qualifications

• 1-3 years of experience managing processes and people in a lead role preferred.
• Experience in logistics, retail operations, or fast-paced environments is valuable.

Responsibilities

• Manage end-to-end daily operations at a Dubai Now site or group of locations.
• Supervise third-party store operations and support reliable last-mile delivery.
• Coordinate with Delivery Service Partners to maintain service and performance.
• Monitor operational metrics and take corrective actions.
• Maintain safety, quality, productivity, and team morale.
• Lead associates through coaching and clear performance expectations.
• Perform 4M and 5S audits to ensure organized stores.

Skills

People leadership

Coaching

Operational management

Last-mile logistics

Performance analytics

Cross-functional collaboration

Problem solving

Attendance tracking

Safety management

Change implementation

Tools

Excel

Dashboards

Job description

Operations Lead - Amazon Now Delivery Job Snapshot

Role: Operations Lead - Amazon Now Delivery

Location: Dubai, United Arab Emirates

Industry: Logistics and Supply Chain

Function: Logistics-Transportation

Experience: 1-3 years of experience managing processes and people in a lead role preferred

Job Type: Full-time

Operations Lead - Amazon Now Delivery in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity focused on fast delivery, third-party store operations, last-mile execution, and frontline team performance.

Amazon is hiring an experienced operations lead to manage daily site activities, coordinate Delivery Service Partners, improve productivity and service quality, and maintain strong standards across safety, cost, customer experience, and associate performance.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Logistics-Transportation
• Salary: 10000-15000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The Operations Lead will support Amazon Now, a developing fast-delivery model designed to strengthen customer convenience across MENA. The role will oversee end-to-end daily operations across either one large site or a combination of smaller locations while coordinating store operations and last-mile Delivery Service Partners. This position combines people leadership, operational control, performance management, and continuous improvement. The Operations Lead will monitor productivity, quality, attendance, safety, and delivery performance while ensuring Amazon policies are applied fairly and consistently. The role also provides leadership continuity by acting as a stand-in for the Area Manager when required.

Key Responsibilities

• Manage end-to-end daily operations across an assigned Amazon Now site or group of smaller locations.
• Supervise third-party store operations and support reliable last-mile delivery execution.
• Coordinate with Delivery Service Partners to maintain expected service and performance standards.
• Monitor customer-facing operational metrics and take action when results fall below target.
• Maintain cost expectations while protecting safety, quality, productivity, and team morale.
• Lead associates through regular coaching, feedback, and clear performance expectations.
• Track under-the-roof and on-the-road productivity, quality, and safety performance.
• Ensure attendance policies and other operational requirements are administered consistently.
• Prepare and implement training and development plans for associates.
• Identify operational gaps and introduce practical process improvements that produce sustained results.
• Conduct daily 4M audits covering manpower, machines, materials, and operating methods.
• Perform 5S audits to maintain organized, safe, and efficient store environments.
• Analyze operational data to identify performance trends and recurring problems.
• Apply structured problem solving to address productivity, service, or quality issues.
• Maintain clear reporting and communicate important operational information to relevant stakeholders.
• Support workforce planning and resource allocation according to daily operational demand.
• Work closely with internal teams and external partners to remove execution barriers.
• Step in for the Area Manager when additional leadership coverage is required.

Ideal Profile

Candidates must be fluent in spoken, written, and read English. The preferred candidate will bring one to three years of experience managing people and operational processes in a lead or supervisory capacity. Strong people management capability is important because the position requires daily coaching, performance monitoring, training support, and clear communication with frontline teams. Good analytical and problem-solving skills are also preferred. Candidates should be comfortable reviewing performance metrics, identifying operational issues, and taking timely corrective action. Previous exposure to logistics, retail operations, delivery services, store operations, fulfillment, or another fast-paced operational environment would be valuable.

Skills Set

• Logistics-Transportation
• Amazon Now operations
• Fast delivery operations
• Last-mile logistics
• Delivery Service Partner management
• Third-party store operations
• Site operations
• Team leadership
• People management
• Associate coaching
• Performance management
• Attendance tracking
• Operational KPI monitoring
• Customer service metrics
• Cost control

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• Productivity management
• Quality management
• Safety management
• 4M auditing
• 5S auditing
• Process improvement
• Operational reporting
• Data analysis
• Problem solving
• Workforce planning
• Resource allocation
• Training and development
• Shift operations
• Continuous improvement
• Area Manager coverage

Why Join Us

Amazon Now offers the opportunity to work within a developing fast-delivery business where operational decisions can directly influence customer experience, partner performance, and the scalability of a new service model. The role provides hands-on exposure to last-mile delivery, third-party operations, workforce leadership, process improvement, and performance analytics. Experience gained in this environment can support progression into Area Manager, Operations Manager, logistics leadership, or broader Logistics and Supply Chain roles.

About the Company

Amazon is a global technology and e-commerce company operating extensive fulfillment, transportation, and last-mile delivery networks. Amazon Now supports faster customer delivery through coordinated store operations, Delivery Service Partners, technology, and frontline teams working together to provide reliable and convenient service.