Operations Executive (UAE), Amazon Now

Amazon; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Amazon Now is seeking an Operations Lead to join a newly formed organization designing and launching business models across MENA. You will lead end-to-end store operations at one large site or multiple sites, ensuring metrics, cost control, safety and morale.

You will coach and develop associates, drive performance, and conduct 4M/5S audits daily, serving as stand-in for the Area Manager. The role focuses on implementing Amazon policies, attendance tracking, and delivering superior last-mile

Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Proficiency in Microsoft Excel or equivalent spreadsheet tools.

Responsibilities

• Managing end-to-end operations for one large site or multiple small sites, supervising store operations.
• Meeting customer-facing metrics while maintaining cost targets, safety and team morale.
• Driving performance management and training plans for associates.
• Continuously improve the operations process and achieve higher performance.
• Conducting 4M and 5S audits daily at stores.
• Stand-in for Area Manager.

Skills

Customer-facing experience

Warehousing / Logistics

Analytical skills

Effective communication

Excel proficiency

Tools

SQL

Job description

Job Description :

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team lead for Amazon Now operations. In this role, you will be responsible for:

• Managing, on a daily basis, end to end operations for either one large site or a combination of small sites, supervising store operations:
• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Stand-in for Area Manager.

Basic Qualifications :

• - Experience in customer-facing environment, warehousing, logistics or manufacturing
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• - Can demonstrate proficiency in Microsoft Excel or equivalent spreadsheet tools

Preferred Qualifications :

• - Knowledge of Lean, Kaizen, Six Sigma concepts
• - A self-motivated person with the ability to motivate the associates/team members.
• - Strong execution skills, action oriented, go getter.
• - Resourceful to identify the way to get things done using limited resources.
• - Ability to work under pressure situations.
• - Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• - Good people management, analytical and problem solving skills.
• - Knowledge of SQL would be advantageous.

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