Operational Excellence & Data Specialist

Kaizen; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading operational excellence firm in Dubai is seeking an Operational Excellence & Data Specialist to optimize systems, manage data reporting, and enhance operational efficiency. The ideal candidate will have strong CRM management skills, proficiency in analytics tools, and a detail-oriented approach to documentation. This position offers the opportunity to shape the future of consumer services through data-driven insights.

Qualifications

• Experience in CRM management, preferably with Zoho CRM.
• Proficiency in data reporting and analytics tools like Excel.
• Detail-oriented with excellent organizational and operational skills.
• Tech-savvy with AI integrations and VPS management experience.
• Ability to collaborate across teams.

Responsibilities

• Act as the authority on departmental tools and systems.
• Generate accurate reports for management and clients.
• Manage standard operating procedures and contracts.

Skills

CRM management

Data reporting & analytics tools

Organizational skills

AI integrations

VPS management

Tools

Zoho CRM

Excel

Zoho Analytics

Job description

Are you driven by a strong desire to convert data into actionable strategies and enhance operational excellence? We invite you to become part of our Consumer Services team as an Operational Excellence & Data Specialist. In this role, you will serve as the cornerstone of efficiency, insights, and technological advancement for our department.

Key Responsibilities

• Systems & Platform Administration: Act as the primary authority on all departmental tools and systems, encompassing Zoho CRM, Consumer Services Portal, Maqsam, Ultramsg, Coolify, Hetzner VPS, OpenAI, and backend integrations. Ensure optimal operations, oversee system updates, and foster high internal user satisfaction.
• Data & Reporting Management: Generate and present accurate weekly, monthly, and quarterly reports for management and clients. Uphold financial trackers, performance dashboards, and ensure that chatbot knowledge bases are continuously updated.
• Operational Coordination & Documentation: Spearhead project mobilizations, manage standard operating procedures (SOPs) and master documentation, organize contracts, and guarantee the efficient completion of recurring operational tasks.

Indicators of Success

• Achieving 100% uptime and functionality of systems
• Delivering accurate, timely, and insightful reports
• Maintaining well-organized documentation and operational excellence
• Contributing to strategic decisions through actionable data

What We’re Looking For

• Experience in CRM management (preferably Zoho CRM)
• Proficiency in data reporting & analytics tools (Excel, Zoho Analytics, internal dashboards)
• Detail-oriented with excellent organizational and operational skills
• Tech-savvy with experience in AI integrations, VPS management, and internal platforms
• Ability to collaborate across teams and streamline processes

If you thrive in a fast-paced environment and enjoy turning data into actionable insights, we want to hear from you!

Apply now and help us shape the future of Consumer Services at KAIZEN AMS!