Onboarding Intern

Deliverect; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading SaaS company in Dubai is seeking an Onboarding Intern to enhance customer experience during the onboarding process. This internship offers hands-on experience in a rapidly scaling company focused on foodtech, with mentorship opportunities for developing essential skills. Candidates should have a Bachelor's or Master's in a relevant field, be digitally fluent, and preferably be fluent in Arabic. The role combines structured tasks and real-time problem solving in a dynamic environment, with a hybrid work model provided.

Benefits

Learning budget

Hybrid working arrangements

Inclusive policies

Qualifications

• Completed a Bachelor's or Master's in Business Information Systems or a related field.
• Are digitally fluent and comfortable navigating new tools.
• Fluent in English; fluency in Arabic is a major advantage.

Responsibilities

• Contribute to Deliverect’s onboarding operations.
• Help customers go live smoothly with the Deliverect Platform.
• Create and update Locations and assist Customers with Menu Creation.

Skills

Digital fluency

Problem-solving

Communication

Education

Bachelor's or Master's in Business Information Systems

Tools

Deliverect Platform

Job description

Deliverect

As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.

Department Focus

Enter the Implementation and Consultation team at Deliverecta key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our clients operations. The result Streamlined processes reduced errors and elevated operational efficiency all contributing to our clients achieving their ambitious business goals.

Our approach is not just technical; its holistic. From project management to technical expertise and continuous improvement we ensure quality and mitigate risks at every turn. Handinhand with our customers we delve into their unique requirements tailoring our services to meet their needs. Ongoing support and customisation are not just offeringstheyre the foundations of our commitment to ensuring users get the absolute most out of our products.

Your Impact and Learning Experience

As an Onboarding Intern you will contribute directly to the success of Deliverects onboarding operations by helping to bridge the gap between product implementation and customer experience. You will play a pivotal role in the final stages of the onboarding journey helping customers to go live smoothly and with confidence.

This internship offers a unique opportunity to gain handson experience at a fastscaling SaaS company at the forefront of the foodtech industry. You will learn how productled onboarding operational scalability and customer education intersect in a highgrowth environment. Through mentorship and structured learning youll develop both technical and interpersonal skills critical to the future of customer success implementation and solution consultancy.

A Typical Day and Learning Outcomes

• Each day will offer a mix of structured tasks and realtime problem solving. You will be immersed in the operational engine that powers customer activation across the UAE & KSA.
• Creating New Locations and updating Location settings.
• Onboarding Customer Channels.
• Helping Customers with Menu Creation activities.
• Training Customer(s) on how to use the Deliverect Platform.
• Collaborating with crossfunctional stakeholders including Project Managers Account Managers and Solution Consultants.
• You will walk away with a clear understanding of:
• How a global SaaS company deploys product solutions at scale.
• Best practices in onboarding and platform configuration.
• Clientfacing communication and problemsolving techniques.
• Operational workflows that enable smooth digital transformations for restaurants.

Your Expertise and Growth

• Completed a Bachelors or Masters in Business Information Systems or a related field.
• Are digitally fluent and comfortable navigating new tools.
• Have a background or strong interest in hospitality ecommerce or online marketing.
• Fluent in English both written and verbal. Fluency in Arabic is a major advantage.
• Thrive in fastpaced collaborative environments and enjoy solving real customer problems.
• Are proactive organised and excited to contribute to a highimpact team.

Additional Information

• Willingness to commit to a 6 month full time Internship.
• Hybrid working 3 days from our Dubai Office and 2 day remote.
• Must currently hold a UAE resident visa (Family Sponsored or Student).

Join Deliverect: Where You Shape Tomorrows Success

At Deliverect were not just seeking team members; were on the lookout for dynamic individuals who thrive in a fastpaced SaaS environment. We are fuelled by perceptive ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table

• Unicorn Status: Join a fastgrowing SaaS unicorn at the forefront of the order management industry.
• Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
• Inclusive Policies: Our paternity/maternity policies enhanced vacation entitlement and working arrangements reflect our commitment to your success.
• Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.

A Peek into Life at Deliverect

• PerformanceDriven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
• Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.
• Big Challenges Bigger Solutions: Be part of a mission to solve some of the global tech industrys most significant challenges.

Equal Opportunities at Deliverect

We’re committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work

While we welcome diverse backgrounds its crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds we currently cant offer financial support for relocation or travel assistance.

Supporting Your Journey

If you need assistance or support during our recruitment process or require accommodations due to a disability reach out to us at Join Deliverect a workplace where culture meets career advancement.

Required Experience

Intern