Officer Digital Onboarding

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 120,000 - 200,000; Part time

Job summary

A leading banking institution in Abu Dhabi is seeking a detail-oriented Officer, Digital Onboarding (Part-Time) to improve the customer onboarding experience as part of their digital transformation efforts. You will facilitate onboarding, utilize CRM systems, and ensure compliance with UAE banking regulations. The ideal candidate will excel in communication, possess a customer-oriented mindset, and effectively handle tasks in a part-time role. This position offers an opportunity to contribute to innovative digital solutions.

Qualifications

• Proven ability to manage time effectively and handle multiple tasks in a part-time capacity.
• Customer-oriented mindset with a commitment to providing exceptional service.
• Excellent verbal and written communication skills in English and Arabic.

Responsibilities

• Facilitate the digital onboarding process for new customers.
• Utilize digital onboarding platforms and CRM systems to manage customer information.
• Provide excellent customer service, addressing inquiries and resolving issues.

Skills

Excellent verbal and written communication skills

Customer-oriented mindset

Time management

Basic IT skills

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

We are seeking a detail-oriented and customer-focused Officer, Digital Onboarding (Part-Time) to join our team in Abu Dhabi, United Arab Emirates. This role offers an exciting opportunity to contribute to our digital transformation efforts and enhance our customer onboarding experience.

• Facilitate the digital onboarding process for new customers, ensuring a smooth and efficient experience
• Utilize digital onboarding platforms and CRM systems to manage customer information and documentation
• Provide excellent customer service, addressing inquiries and resolving issues related to the onboarding process
• Collaborate with cross-functional teams to streamline and improve digital onboarding procedures
• Ensure compliance with UAE banking regulations and internal policies throughout the onboarding process
• Maintain accurate records and generate reports on onboarding metrics
• Identify opportunities for process improvement and contribute to the development of new digital onboarding solutions
• Participate in training sessions to stay updated on the latest digital onboarding technologies and best practices

Qualifications

• Excellent verbal and written communication skills in English and Arabic
• Proven ability to manage time effectively and handle multiple tasks in a part-time capacity
• Customer-oriented mindset with a commitment to providing exceptional service
• Basic IT skills and ability to quickly adapt to new technologies