Office Manager

Penguin London; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A bespoke travel company in Dubai is seeking a dedicated team member to enhance its travel services. The role involves managing a small team to ensure exceptional service for various clients in film, television, and sports. Responsibilities include overseeing travel bookings, maintaining client relationships, and effectively communicating with suppliers. Candidates should have previous travel planning experience, strong English skills, and be proficient in Microsoft Office. The position is office-based with a starting salary of AED 20,000 plus commission and benefits.

Benefits

Parking permit

Medical cover

Apple laptop

Mobile phone line

Qualifications

• Strong understanding of English for professional communication.
• Experience managing a team and company workflow.
• Prior travel planning experience and personal travel understanding.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to commute to the office in Sports City, Dubai.

Responsibilities

• Deliver high-level service for booking travel for clients.
• Manage team to ensure quality and efficiency.
• Communicate with clients to maintain service standards.
• Handle dynamic travel schedules for high-profile clients.

Job description

Company Description

Penguin London is a bespoke travel company that sources hotels, charters and commercial flights, chauffeurs, rental cars and more, for our exceptional clients in the film, TV, sport, and corporate industries, worldwide.

The Role

• Working within a small team to deliver a high level of service, making individual and group travel bookings for our clients including flight, charter flights, accommodation and ground transportation.
• Manage our small team to oversee consistently high levels of service, ensure quality of work remains efficient and that our client relationships are maintained with any queries resolved promptly & professionally.
• Hold regular one-to-one & team meetings as well as reporting back to directors on a daily basis.
• Communication and support with clients to ensure they receive first-class, consistent service.
• Working with high profile clients in the film, TV and sport industries, you will be handling dynamic and fluid travel schedules for our clients and will work with suppliers to ensure their demands are met.

You will be part of a young, dynamic team in a family run business.

Requirements

• A good understanding of English language and great care for constructing well written emails and messages to clients.
• Willing to make phone calls with suppliers and clients globally to build relationships and represent the Penguin London brand.
• Available & willing to answer any urgent emails or messages outside of working hours.
• Previous experience in managing a team and company workflow, including conducting meetings and providing constructive feedback to staff professionally to support growth.
• Previous experience in travel planning, as well as experience in travelling yourself and therefore a good understanding of what our clients require.
• Competent with Microsoft Office products such as Word, Excel and PowerPoint.
• Able to commute to our office in Sports City, Dubai.
• A desire to work closely with a tight-knit team to support your colleagues and ensure that collectively we deliver the high levels of service which our clients expect.

Hours, Location & Compensation

• Office based (Sports City, Dubai).
• Flexible working hours (8 hours per day, in the office).
• Starting monthly salary: AED 20,000, 20% commission on new clients & annual bonus scheme.
• 2 days per month annual leave in year 1 (after probation).
• 30 days annual leave after year 1.
• Parking permit and medical cover.
• Apple laptop and mobile phone line.