Night Duty Manager — Guest Services & Operations Lead

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hotel group in the United Arab Emirates is seeking a qualified Duty Manager to oversee hotel operations. This role involves ensuring guest satisfaction, managing the lobby, and reporting to the Front Office Manager. Candidates should possess a Bachelor's degree and at least 3 years of Front Office or Guest Service experience. Strong organisational and communication skills are essential. Join a global team that values trust and integrity while providing exceptional guest experiences.

Benefits

Competitive salary and benefits

Qualifications

• At least 3 years of Front Office/Guest Service experience.
• Supervisory/executive level experience required.
• Fluent English speaker; other languages preferred.

Responsibilities

• Coordinate and oversee all hotel operations in the absence of the Front Office Manager.
• Interact with guests and community members.
• Ensure safety and security of guests.

Skills

Strong organisational skills

Communication skills

Work ethic

Creativity

Focus

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

A renowned hotel group in the United Arab Emirates is seeking a qualified Duty Manager to oversee hotel operations. This role involves ensuring guest satisfaction, managing the lobby, and reporting to the Front Office Manager. Candidates should possess a Bachelor's degree and at least 3 years of Front Office or Guest Service experience. Strong organisational and communication skills are essential. Join a global team that values trust and integrity while providing exceptional guest experiences.