National Reservations Specialist - Guest Experience

Aloft; Abu Dhabi; Presencial; AED 39 000 - 61 000; Tempo integral

Resumo da oferta

Aloft Abu Dhabi is seeking a reservations agent to process requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, confirm rates and availability, and document special requests while explaining policies.

We value clear communication, sales focus, and accurate data entry in our reservation system. This role supports guest satisfaction and revenue goals in a fast-paced hotel environment.

Qualificações

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsabilidades

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Conhecimentos

Guest service

Phone etiquette

Sales techniques

Data entry

Formação académica

High school diploma or GED

Ferramentas

Reservation system

Descrição da oferta de emprego

Aloft Abu Dhabi is seeking a reservations agent to process requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, confirm rates and availability, and document special requests while explaining policies.

We value clear communication, sales focus, and accurate data entry in our reservation system. This role supports guest satisfaction and revenue goals in a fast-paced hotel environment.