Sales & Guest Experience Associate

Aloft Hotels; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Aloft Hotels in Abu Dhabi National Exhibition Centre is seeking a Guest Services/Reservations professional to resolve guest inquiries, process reservations, and drive revenue while maintaining loyalty. The role supports Sales & Marketing, with opportunities to train colleagues and upholds all brand standards.

Strong communication and a client-oriented mindset are essential. This position operates in a fast-paced hotel environment with emphasis on professional appearance and teamwork.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems and coordinate with Sales, Data Administration, and Accounting as needed.
• Use sales techniques to maximize revenue while maintaining guest loyalty and up-selling when appropriate.
• Enter, process, and manage Marriott Rewards information and reservation requests via appropriate software.
• Support Sales & Marketing duties and general office tasks (filing, emails, typing, faxing).
• Assist management in training and motivating employees; uphold company policies and confidentiality.

Education

High school diploma or GED

Job description

Aloft Hotels in Abu Dhabi National Exhibition Centre is seeking a Guest Services/Reservations professional to resolve guest inquiries, process reservations, and drive revenue while maintaining loyalty. The role supports Sales & Marketing, with opportunities to train colleagues and upholds all brand standards.

Strong communication and a client-oriented mindset are essential. This position operates in a fast-paced hotel environment with emphasis on professional appearance and teamwork.