Reservations & Guest Experience Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Global career opportunities

Job summary

AccorHotels Middle East is seeking a Reservations Agent in Abu Dhabi to welcome guests and deliver an exceptional booking experience. You will handle room reservations, upsell services and provide information about facilities, policies and local attractions.

The role requires fluency in English, a guest-focused mindset and strong interpersonal skills; Opera PMS experience is a plus. This position offers opportunities for development within a global hospitality group and access to our learning

Qualifications

• Guest-focused personality is essential.
• Prior experience with Opera or related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English; additional languages are a plus.

Responsibilities

• Consistently offer exceptional, friendly and engaging service.
• Maximize revenue through up-selling and up-sell opportunities.
• Recommend property facilities and assist guests with information and special requests.
• Book room reservations, manage rooming lists and update information in the system.

Skills

Guest-focused

Interpersonal skills

Problem solving

English fluency

Tools

Opera PMS

Job description

AccorHotels Middle East is seeking a Reservations Agent in Abu Dhabi to welcome guests and deliver an exceptional booking experience. You will handle room reservations, upsell services and provide information about facilities, policies and local attractions.

The role requires fluency in English, a guest-focused mindset and strong interpersonal skills; Opera PMS experience is a plus. This position offers opportunities for development within a global hospitality group and access to our learning