Guest Reservations Specialist

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi is seeking an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role supports guest satisfaction and efficient operation of the hotel's booking systems.

The ideal candidate has a hospitality degree and at least two years in a similar role, with fluency in MS Office and Opera PMS, and strong communication and service skills.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Minimum 2 years of experience in the same role in the hotel industry.
• Proficient in Microsoft Office and PMS (Opera).
• Strong verbal and written communication skills.
• Excellent customer service to ensure guest satisfaction.
• Ability to manage multiple tasks efficiently.
• Capability to handle and resolve guest complaints effectively.

Responsibilities

• Manage guest bookings and ensure a smooth reservation process.

Skills

Communication

Customer service

Multitasking

Complaint resolution

Microsoft Office

Opera PMS

Education

Bachelor’s degree in hospitality management or related field

Tools

Microsoft Office

Opera PMS

Job description

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi is seeking an enthusiastic Reservations Agent to manage guest bookings and ensure a smooth reservation process. This role supports guest satisfaction and efficient operation of the hotel's booking systems.

The ideal candidate has a hospitality degree and at least two years in a similar role, with fluency in MS Office and Opera PMS, and strong communication and service skills.