Reservations Agent

Rotana Hotels; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana Hotels Abu Dhabi is seeking passionate guest-focused revenue professionals to deliver extraordinary service and creative solutions to guests. The Reservations Agent position is based at Park Rotana and Park Arjaan Abu Dhabi and emphasizes effective communication on all reservations.

Key duties include processing and confirming reservations by phone or fax, inputting details into the system, handling inquiries and requests, staying current with promotions, applying rate structures,

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax
• Input reservations into the computer and handle inquiries, complaints and requests
• Stay up to date with promotions and apply rate management
• Maintain product knowledge, rate structures and input of information
• Maintain filing system and collate reports as required
• Promote good public relations and maximize business
• Maintain accurate room status
• Answer incoming calls per Rotana standards and manage emails
• Organize visa requests for hotel guests and identify upsell opportunities

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Park Rotana & Park Arjaan Abu Dhabi.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified