Guest Reservations Specialist

Hilton; Abu Dhabi; Presencial; AED 67.000 - 134.000; Jornada completa

Descripción de la vacante

Hilton in Abu Dhabi is seeking a Reservations Agent to brighten guests' stays by delivering memorable experiences and seamless booking handling. You will respond to inquiries, secure reservations, and promote hotel services to enhance guest satisfaction.

Join a globally recognized hospitality leader where integrity, teamwork, and ownership drive exceptional guest experiences and career growth in a vibrant Abu Dhabi environment.

Formación

• Customer service excellence and guest satisfaction focus.
• Ability to convert inquiries into confirmed reservations.
• Strong attention to detail when recording and processing bookings.
• Proactive selling techniques to maximize room sales and services.
• Responding to sales inquiries and identifying potential leads.

Responsabilidades

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Conocimientos

Customer service

Booking management

Attention to detail

Sales acumen

Descripción del empleo

Hilton in Abu Dhabi is seeking a Reservations Agent to brighten guests' stays by delivering memorable experiences and seamless booking handling. You will respond to inquiries, secure reservations, and promote hotel services to enhance guest satisfaction.

Join a globally recognized hospitality leader where integrity, teamwork, and ownership drive exceptional guest experiences and career growth in a vibrant Abu Dhabi environment.