Multilingual Front Desk Specialist — German & Russian

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking frontline staff for full-time positions. Responsibilities include efficiently handling guest check-in/out, managing reservations, and ensuring guest satisfaction through service excellence. Candidates must speak German and Russian, possess strong customer service skills, and have a high school diploma. Competitive salary and benefits, including training and wellness programs, are offered.

Benefits

Competitive salary and compensation

Training and development opportunities

Career advancement

Health and wellness benefits

Employee recognition programs

Work-life balance

Uniforms and dress code

Social events and activities

Transportation services

Employee wellness programs

Qualifications

• Prior experience in front office operations preferred.
• Proficiency in property management systems is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Process guest arrivals and departures efficiently.
• Manage room bookings and guest inquiries.
• Address guest needs and provide solutions promptly.
• Ensure accurate billing and payment processes.
• Coordinate with other departments for guest satisfaction.

Skills

German

Russian

Customer service

Communication skills

Property management systems

Education

High School diploma or equivalent

Job description

A leading hotel group in Abu Dhabi is seeking frontline staff for full-time positions. Responsibilities include efficiently handling guest check-in/out, managing reservations, and ensuring guest satisfaction through service excellence. Candidates must speak German and Russian, possess strong customer service skills, and have a high school diploma. Competitive salary and benefits, including training and wellness programs, are offered.