MICE & Cluster Groups Coordinator

Novotel Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Novotel Hotels in Dubai is seeking a detail‑oriented Cluster Groups & MICE Coordinator to manage the full lifecycle of group inquiries, from initial requests through rate loading and distribution. You will maintain CRM data, prepare reports, and coordinate group block requirements with internal teams and clients.

The role requires 1–2 years in a coordination or sales support role within hospitality, strong Excel/PowerPoint skills, and excellent organization, communication, and data analysis

Qualifications

• 1–2 years of experience in a coordination, administrative support, or sales support role in hospitality/events/group travel.
• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint.
• Excellent organizational and time management skills with ability to handle multiple priorities.
• Strong written and verbal communication skills for diverse stakeholders.
• Attention to detail and accuracy in data management.
• Solid understanding of group booking processes and group travel coordination.
• Ability to analyze data and prepare clear reports.

Responsibilities

• Handle full lifecycle of group inquiries from initial request to rate loading and distribution.
• Maintain CRM data accuracy and prepare reports on group progress and metrics.
• Coordinate group block requirements and respond to requests promptly.
• Manage shared inboxes for group inquiries and ensure timely professional responses.
• Support RFP processes for group accounts including data collection and rate setup.
• Ensure compliance with company guidelines and group reporting procedures.
• Organize client visits, site inspections, and familiarization trips to strengthen relationships.
• Escalate issues to appropriate teams when needed.
• Contribute ideas to improve efficiency and client engagement within coordination.
• Collaborate with cross-functional teams to streamline workflows.

Skills

Coordination

Time management

Communication

Tools

CRM systems

Excel

PowerPoint

Job description

Novotel Hotels in Dubai is seeking a detail‑oriented Cluster Groups & MICE Coordinator to manage the full lifecycle of group inquiries, from initial requests through rate loading and distribution. You will maintain CRM data, prepare reports, and coordinate group block requirements with internal teams and clients.

The role requires 1–2 years in a coordination or sales support role within hospitality, strong Excel/PowerPoint skills, and excellent organization, communication, and data analysis