Cluster Groups & MICE Co-Ordinator

NOVOTEL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

NOVOTEL is seeking a detail-oriented Cluster Groups & MICE Coordinator in Dubai to centrally manage group inquiries, coordinate with internal teams and external stakeholders, and ensure accurate data across CRM systems. You will support RFPs and oversee the end-to-end lifecycle of group bookings, driving client satisfaction and operational excellence.

The role requires 1–2 years in coordination or sales support within hospitality or events, strong Excel/PowerPoint skills, and excellent written

Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution
• Maintain accurate data across CRM systems and prepare detailed reports on group progress and rate audits
• Coordinate group block requirements and handle requests with flexibility and responsiveness
• Manage shared inboxes for group inquiries and ensure timely professional responses
• Support RFP processes for group accounts including data collection, rate setup and tracking
• Ensure compliance with organizational guidelines related to group reporting and procedures
• Organize client visits, site inspections and familiarization trips to enhance client relationships
• Handle customer and agency inquiries related to group bookings and escalate issues as needed
• Contribute ideas to improve operational efficiency and client engagement
• Collaborate with cross-functional teams to streamline workflows for group initiatives

Skills

CRM systems

Organizational skills

Data analysis

Written and verbal communication

Tools

CRM software

Excel

PowerPoint

Job description

The Role

We re looking for an organized and detail-oriented Cluster Groups amp MICE Coordinator to join our dynamic team In this role you ll serve as a central point of communication and coordination for group-related initiatives working collaboratively with internal teams clients and external stakeholders You ll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution This position offers an excellent opportunity to develop your coordination skills in a fast-paced customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency

Key Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution following established standard operating procedures
• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress performance metrics and rate audits for leadership review
• Coordinate group block requirements and handle requests with flexibility and responsiveness
• Manage shared inboxes for group inquiries prioritizing tasks and ensuring timely professional responses to internal and external stakeholders
• Support the completion of RFP Request for Proposal processes for group accounts including data collection rate setup and tracking to meet client requirements
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures
• Organize and support client visits site inspections and familiarization trips to enhance client relationships
• Handle customer and agency inquiries related to group bookings promptly escalating issues as needed to appropriate team members
• Contribute innovative ideas and suggestions to improve operational efficiency processes and client engagement within the coordination function
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives

1 2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders Exceptional attention to detail and accuracy in administrative and data management tasks Solid understanding of group booking processes and group travel coordination Ability to analyze data and prepare clear, comprehensive reports