Cluster Groups & MICE Co-Ordinator

Novotel Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Novotel Hotels in Dubai is seeking a detail‑oriented Cluster Groups & MICE Coordinator to manage the full lifecycle of group inquiries, from initial requests through rate loading and distribution. You will maintain CRM data, prepare reports, and coordinate group block requirements with internal teams and clients.

The role requires 1–2 years in a coordination or sales support role within hospitality, strong Excel/PowerPoint skills, and excellent organization, communication, and data analysis

Qualifications

• 1–2 years of experience in a coordination, administrative support, or sales support role in hospitality/events/group travel.
• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint.
• Excellent organizational and time management skills with ability to handle multiple priorities.
• Strong written and verbal communication skills for diverse stakeholders.
• Attention to detail and accuracy in data management.
• Solid understanding of group booking processes and group travel coordination.
• Ability to analyze data and prepare clear reports.

Responsibilities

• Handle full lifecycle of group inquiries from initial request to rate loading and distribution.
• Maintain CRM data accuracy and prepare reports on group progress and metrics.
• Coordinate group block requirements and respond to requests promptly.
• Manage shared inboxes for group inquiries and ensure timely professional responses.
• Support RFP processes for group accounts including data collection and rate setup.
• Ensure compliance with company guidelines and group reporting procedures.
• Organize client visits, site inspections, and familiarization trips to strengthen relationships.
• Escalate issues to appropriate teams when needed.
• Contribute ideas to improve efficiency and client engagement within coordination.
• Collaborate with cross-functional teams to streamline workflows.

Skills

Coordination

Time management

Communication

Tools

CRM systems

Excel

PowerPoint

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Job Description

The Role:

We're looking for an organized and detail-oriented Cluster Groups & MICE Coordinator to join our dynamic team. In this role, you'll serve as a central point of communication and coordination for group-related initiatives, working collaboratively with internal teams, clients, and external stakeholders. You'll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution. This position offers an excellent opportunity to develop your coordination skills in a fast-paced, customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency.

Key Responsibilities

• Manage the full lifecycle of group inquiries, from initial request through rate loading and distribution, following established standard operating procedures
• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review
• Coordinate group block requirements and handle requests with flexibility and responsiveness
• Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses to internal and external stakeholders
• Support the completion of RFP (Request for Proposal) processes for group accounts, including data collection, rate setup, and tracking to meet client requirements
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures
• Organize and support client visits, site inspections, and familiarization trips to enhance client relationships
• Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members.
• Contribute innovative ideas and suggestions to improve operational efficiency, processes, and client engagement within the coordination function.
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives.

Qualifications

• 1–2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries
• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint
• Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously
• Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
• Exceptional attention to detail and accuracy in administrative and data management tasks
• Solid understanding of group booking processes and group travel coordination
• Ability to analyze data and prepare clear, comprehensive reports

Additional Information

Your Team And Working Environment

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.