Strategic Group & MICE Coordinator

NOVOTEL; Dubai; Presencial; AED 60.000 - 120.000; Jornada completa

Descripción de la vacante

NOVOTEL is seeking a detail-oriented Cluster Groups & MICE Coordinator in Dubai to centrally manage group inquiries, coordinate with internal teams and external stakeholders, and ensure accurate data across CRM systems. You will support RFPs and oversee the end-to-end lifecycle of group bookings, driving client satisfaction and operational excellence.

The role requires 1–2 years in coordination or sales support within hospitality or events, strong Excel/PowerPoint skills, and excellent written

Responsabilidades

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution
• Maintain accurate data across CRM systems and prepare detailed reports on group progress and rate audits
• Coordinate group block requirements and handle requests with flexibility and responsiveness
• Manage shared inboxes for group inquiries and ensure timely professional responses
• Support RFP processes for group accounts including data collection, rate setup and tracking
• Ensure compliance with organizational guidelines related to group reporting and procedures
• Organize client visits, site inspections and familiarization trips to enhance client relationships
• Handle customer and agency inquiries related to group bookings and escalate issues as needed
• Contribute ideas to improve operational efficiency and client engagement
• Collaborate with cross-functional teams to streamline workflows for group initiatives

Conocimientos

CRM systems

Organizational skills

Data analysis

Written and verbal communication

Herramientas

CRM software

Excel

PowerPoint

Descripción del empleo

NOVOTEL is seeking a detail-oriented Cluster Groups & MICE Coordinator in Dubai to centrally manage group inquiries, coordinate with internal teams and external stakeholders, and ensure accurate data across CRM systems. You will support RFPs and oversee the end-to-end lifecycle of group bookings, driving client satisfaction and operational excellence.

The role requires 1–2 years in coordination or sales support within hospitality or events, strong Excel/PowerPoint skills, and excellent written