MICE & Groups Coordinator — Hospitality Events Pro

Accor; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Accor is seeking a detail-oriented Cluster Groups & MICE Coordinator to own the end-to-end process for group inquiries. You will coordinate with internal teams, clients, and external partners, ensuring accurate data in CRM systems and seamless execution of group bookings.

You’ll load rates, monitor progress, prepare performance reports, and support RFP activities to meet client needs. A strong focus on organization, communication, and data accuracy will be essential in this fast-paced

Qualifications

• Experience in coordination, administrative support, or sales support within hospitality, events, or group travel preferred.
• Proficiency with CRM systems and MS Office (Excel, PowerPoint) required.
• Strong organizational and time management skills with ability to handle multiple priorities.
• Excellent written and verbal communication with diverse stakeholders.
• Attention to detail and accuracy in data management and reporting.
• Solid understanding of group booking processes and group travel coordination.
• Ability to analyze data and prepare clear, comprehensive reports.

Responsibilities

• Manage full lifecycle of group inquiries from initial request to rate loading and distribution.
• Maintain accurate data across CRM systems and prepare reports on progress, performance, and audits.
• Coordinate group block requirements and handle requests with flexibility and responsiveness.
• Manage shared inboxes for group inquiries and ensure timely, professional responses.
• Support RFP processes including data collection, rate setup, and tracking.
• Ensure compliance with guidelines and policies for group reporting and procedures.
• Organize client visits, site inspections, and familiarization trips to strengthen relationships.
• Handle customer and agency inquiries related to group bookings and escalate as needed.
• Contribute ideas to improve efficiency and client engagement in the coordination function.
• Collaborate with cross-functional teams to streamline workflows for group initiatives.

Skills

CRM proficiency

Excel

PowerPoint

Organizational skills

Time management

Communication skills

Stakeholder interaction

Tools

Excel

PowerPoint

Job description

Accor is seeking a detail-oriented Cluster Groups & MICE Coordinator to own the end-to-end process for group inquiries. You will coordinate with internal teams, clients, and external partners, ensuring accurate data in CRM systems and seamless execution of group bookings.

You’ll load rates, monitor progress, prepare performance reports, and support RFP activities to meet client needs. A strong focus on organization, communication, and data accuracy will be essential in this fast-paced