Group Travel & MICE Coordinator

Accor; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor in Dubai is seeking an organized Cluster Groups & MICE Coordinator to serve as the central hub for group inquiries, coordinating with internal teams, clients and external stakeholders to ensure smooth execution.

You will manage the full lifecycle of group requests, maintain accurate data in CRM systems, prepare detailed reports, and support site visits and RFP processes to elevate client satisfaction and operational efficiency.

Qualifications

• 1–2 years of experience in coordination, administrative support, or sales support roles in hospitality, events, or group travel industries.
• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint.
• Excellent organizational and time management skills with ability to handle multiple priorities.
• Strong written and verbal communication skills with diverse stakeholders.
• Exceptional attention to detail and accuracy in administrative and data management tasks.
• Solid understanding of group booking processes and group travel coordination.
• Ability to analyze data and prepare clear, comprehensive reports.

Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution following established standard operating procedures.
• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review.
• Coordinate group block requirements and handle requests with flexibility and responsiveness.
• Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely professional responses to internal and external stakeholders.
• Support the completion of RFP processes for group accounts, including data collection, rate setup, and tracking to meet client requirements.
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures.
• Organize and support client visits, site inspections, and familiarization trips to enhance client relationships.
• Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members.
• Contribute innovative ideas to improve operational efficiency, processes, and client engagement within the coordination function.
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives.

Skills

Organizational skills

Time management

Written and verbal communication

Data analysis

Tools

CRM software

Excel

PowerPoint

Job description

Accor in Dubai is seeking an organized Cluster Groups & MICE Coordinator to serve as the central hub for group inquiries, coordinating with internal teams, clients and external stakeholders to ensure smooth execution.

You will manage the full lifecycle of group requests, maintain accurate data in CRM systems, prepare detailed reports, and support site visits and RFP processes to elevate client satisfaction and operational efficiency.