MICE & Groups Coordinator | Hospitality & Events

AccorHotels Middle East; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

AccorHotels Middle East is seeking a organized Cluster Groups & MICE Coordinator in Abu Dhabi to manage the full lifecycle of group inquiries, from initial requests to rate loading and distribution. You will work with internal teams, clients, and external partners to ensure accurate data and efficient execution.

The role emphasizes CRM data integrity, reporting, block coordination, and support for RFP processes, client visits, and cross-functional collaboration to enhance client satisfaction and

Qualifications

• 1–2 years experience in coordination, admin support, or sales support in hospitality/events.
• Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint).
• Excellent organizational and time management with ability to handle multiple priorities.

Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution.
• Maintain up-to-date data across CRM systems and prepare detailed reports on group progress and metrics.
• Coordinate group block requirements and handle requests with flexibility and responsiveness.
• Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely, professional responses.
• Support the completion of RFP processes for group accounts, including data collection, rate setup, and tracking.
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures.
• Organize and support client visits, site inspections, and familiarization trips to enhance client relationships.
• Handle customer and agency inquiries related to group bookings promptly, escalating as needed.
• Contribute ideas to improve operational efficiency and client engagement within the coordination function.
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives.

Skills

CRM proficiency

Excel

PowerPoint

Time management

Communication

Data analysis

Tools

Microsoft Office

Job description

AccorHotels Middle East is seeking a organized Cluster Groups & MICE Coordinator in Abu Dhabi to manage the full lifecycle of group inquiries, from initial requests to rate loading and distribution. You will work with internal teams, clients, and external partners to ensure accurate data and efficient execution.

The role emphasizes CRM data integrity, reporting, block coordination, and support for RFP processes, client visits, and cross-functional collaboration to enhance client satisfaction and