Cluster Groups & MICE Co-Ordinator

AccorHotel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Accor in Dubai is seeking an organized Cluster Groups & MICE Coordinator to serve as the central hub for group inquiries, coordinating with internal teams, clients and external stakeholders to ensure smooth execution.

You will manage the full lifecycle of group requests, maintain accurate data in CRM systems, prepare detailed reports, and support site visits and RFP processes to elevate client satisfaction and operational efficiency.

Qualifications

• 1–2 years of experience in coordination, administrative support, or sales support roles in hospitality, events, or group travel industries.
• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint.
• Excellent organizational and time management skills with ability to handle multiple priorities.
• Strong written and verbal communication skills with diverse stakeholders.
• Exceptional attention to detail and accuracy in administrative and data management tasks.
• Solid understanding of group booking processes and group travel coordination.
• Ability to analyze data and prepare clear, comprehensive reports.

Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution following established standard operating procedures.
• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress, performance metrics, and rate audits for leadership review.
• Coordinate group block requirements and handle requests with flexibility and responsiveness.
• Manage shared inboxes for group inquiries, prioritizing tasks and ensuring timely professional responses to internal and external stakeholders.
• Support the completion of RFP processes for group accounts, including data collection, rate setup, and tracking to meet client requirements.
• Ensure compliance with organizational guidelines and policies related to group reporting and procedures.
• Organize and support client visits, site inspections, and familiarization trips to enhance client relationships.
• Handle customer and agency inquiries related to group bookings promptly, escalating issues as needed to appropriate team members.
• Contribute innovative ideas to improve operational efficiency, processes, and client engagement within the coordination function.
• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives.

Skills

Organizational skills

Time management

Written and verbal communication

Data analysis

Tools

CRM software

Excel

PowerPoint

Job description

Job Description

We re looking for an organized and detail-oriented Cluster Groups amp MICE Coordinator to join our dynamic team In this role you ll serve as a central point of communication and coordination for group-related initiatives working collaboratively with internal teams clients and external stakeholders You ll manage the complete lifecycle of group inquiries while maintaining accurate data systems and ensuring seamless operational execution This position offers an excellent opportunity to develop your coordination skills in a fast-paced customer-focused environment where your contributions directly impact client satisfaction and organizational efficiency

Key Responsibilities

• Manage the full lifecycle of group inquiries from initial request through rate loading and distribution following established standard operating procedures


• Maintain accurate and up-to-date data across CRM systems and prepare detailed reports on group progress performance metrics and rate audits for leadership review


• Coordinate group block requirements and handle requests with flexibility and responsiveness


• Manage shared inboxes for group inquiries prioritizing tasks and ensuring timely professional responses to internal and external stakeholders


• Support the completion of RFP Request for Proposal processes for group accounts including data collection rate setup and tracking to meet client requirements


• Ensure compliance with organizational guidelines and policies related to group reporting and procedures


• Organize and support client visits site inspections and familiarization trips to enhance client relationships


• Handle customer and agency inquiries related to group bookings promptly escalating issues as needed to appropriate team members


• Contribute innovative ideas and suggestions to improve operational efficiency processes and client engagement within the coordination function


• Collaborate with cross-functional teams to streamline workflows and enable seamless execution of group initiatives

Qualifications

• 1 2 years of experience in a coordination, administrative support, or sales support role, preferably in hospitality, events, or group travel industries


• Proficiency in CRM systems and Microsoft Office tools, particularly Excel and PowerPoint


• Excellent organizational and time management skills with demonstrated ability to handle multiple priorities simultaneously


• Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders


• Exceptional attention to detail and accuracy in administrative and data management tasks


• Solid understanding of group booking processes and group travel coordination


• Ability to analyze data and prepare clear, comprehensive reports