Shift Manager - Wynn Rewards

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Shift Manager to lead the Wynn Rewards desk and deliver exceptional guest experiences. You will oversee desk operations, drive engagement, and ensure adherence to brand standards with a focus on service quality.

The role requires 3+ years in guest service or loyalty programs in luxury hospitality or gaming, strong leadership and communication skills, and fluency in English. Arabic is a plus; gaming licensing background check is mandatory.

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Business, or related field.
• Minimum 3 years of experience in guest service or loyalty program operations, preferably in luxury hospitality or gaming environments.
• Strong leadership and interpersonal skills with a focus on team development.
• Excellent problem-solving and communication abilities.
• Proficiency in loyalty systems and guest service platforms.
• Fluency in English required; Arabic is an asset.
• Flexibility to work shifts, weekends, and holidays as required.
• Background check for gaming licensing is required.

Responsibilities

• Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and motivate team members to maintain high levels of guest engagement and professionalism.
• Resolve guest concerns and elevate issues when necessary to ensure prompt and satisfactory outcomes.
• Monitor gaming entry, program enrollment and usage metrics, providing feedback and suggestions for improvement.
• Ensure compliance with operational procedures, brand standards, and regulatory requirements.
• Assist in training new team members and support ongoing development of existing staff.
• Coordinate with other departments to support cross-functional promotions and guest experiences.

Skills

Leadership

Communication

Guest service

Team development

Problem-solving

English fluency

Education

Diploma/Bachelor's in Hospitality or related field

Tools

Loyalty systems

Guest service platforms

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Shift Manager to join the Wynn Rewardsteam.

Responsibilities

• Oversee Wynn Rewards desk operations during assigned shifts, ensuring smooth and efficient service delivery
• Lead and motivate team members to maintain high levels of guest engagement and professionalism
• Resolve guest concerns and elevate issues when necessary to ensure prompt and satisfactory outcomes
• Monitor gaming entry, program enrollment and usage metrics, providing feedback and suggestions for improvement
• Ensure compliance with operational procedures, brand standards, and regulatory requirements
• Assist in training new team members and support ongoing development of existing staff
• Coordinate with other departments to support cross-functional promotions and guest experiences

About You

• Diploma or bachelor's degree in Hospitality, Business, or related field preferred
• Minimum 3 years of experience in guest service or loyalty program operations, preferably in luxury hospitality or gaming environments
• Strong leadership and interpersonal skills with a focus on team development
• Excellent problem-solving and communication abilities
• Proficiency in loyalty systems and guest service platforms
• Fluency in English required; additional languages such as Arabic are an asset
• Flexibility to work shifts, weekends, and holidays as required
• Must pass gaming licensing background check

About Wynn Al Marjan Island's Benefits

• We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE.
• In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits.