Manager Payments

Abu Dhabi Commercial Bank; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is looking for an experienced professional to manage payment operations and ensure compliance with regulatory standards. The ideal candidate should have over 6 years of experience in payment operations, with at least 5 years in a senior managerial position. Responsibilities include conducting remittances, managing customer requests, and implementing effective risk controls. Comprehensive benefits and flexible working options are available, fostering a balanced work environment and continuous learning opportunities.

Benefits

Market-leading medical insurance

Employee preferential rates on loans

Children education assistance for certain job levels

Qualifications

• At least 6 years of experience in payment operations with at least 5 years in a senior managerial position.
• Experience of, and exposure to payment operations, operational risk, and management reporting.

Responsibilities

• Conduct and process the execution of remittances and cheque clearing.
• Manage customer requests related to payments and ensure timely resolutions.
• Implement adequate controls around processes within the Bank’s risk management framework.

Skills

Payment operations

Operational risk management

Relationship management

Process improvement

Negotiation skills

Education

Bachelor’s Degree in Commerce, Finance, or Business Administration

Job description

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Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include :

• Conduct and process the execution of remittances and cheque clearing, monitoring the achievement of service levels to external/internal customers to ensure they are executed in line with ADCB Group/UAE Central Bank (UAECB)/Swift standards/regulations and with no operational loss to the Bank.
• Manage and process customer requests related to payments to ensure they are completed within the agreed timeframes and that customer complaints are resolved in a timely and professional manner in line with the agreed standards.
• Assess the current management and completion of controls, identifying the completion adherence against the Banks requirements in order to report on improvements and corrective measures that excel customer experience and i mprove productivity.
• Participate in discussions with Business, IT, Compliance and Operations Risk teams to ensure all Federal and CBUAE regulations impacting Payment operations are implemented within the prescribed timeframes.
• Collaborate with Vendors, assessing and reporting on output against signed Service Level Agreements (SLAs), reporting on findings and providing suggestions for improvement for vendor retention or replacement based on performance and service provided.
• Manage operational risk effectively and proactively by implementing adequate controls around the processes, within the Bank’s risk and incident management framework to ensure compliance to relevant regulatory requirements.
• Collaborate with Group Heads, business units, support functions, external partners, regulatory authorities, collating their suggestions and feedback in order to make recommendation for improvements.
• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

The ideal candidate should have the following experience:

• At least 6 years of experience in payment operations with at least 5 years in a senior managerial position
• Bachelor’s Degree in Commerce, Finance, Business Administration or relevant specialisation
• Experience of, and exposure to payment operations, operational risk and management reporting
• Process improvement and re-engineering
• Relationship management, influencing and negotiation skills

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.