Manager - Learning & Development (Training)

Rivoli Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury retail company in Dubai is seeking a Training Manager to devise and implement learning strategies. The role involves assessing training needs, delivering effective training programs, and collaborating with HR on employee engagement initiatives. Ideal candidates will have a postgraduate degree and proven experience in training management within retail or service sectors.

Qualifications

• Proven experience as a training manager in retail or service sectors.
• Strong educational background from reputed institutes.
• Familiarity with traditional and modern training methods.

Responsibilities

• Devise learning and development strategies aligned with organizational goals.
• Conduct needs assessments and draw training plans.
• Monitor and evaluate training effectiveness and ROI.
• Oversee induction and orientation sessions.

Skills

Training program design

Leadership

Communication skills

Team management

Innovative training methods

Education

Post Graduate in Business Administration / HR / Education / Psychology

Job description

The JOB

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end to end solutions by using effective innovative methodologies and benchmark to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance and productivity at the organization, department and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication or specific projects - as required from time to time.

Job Description

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers and business heads
• Drawing an overall or concept wise training and development plan that addresses needs and expectations in all areas

Deploying a wide variety of innovative training methods specific to retail domain

Ensuring effective induction, orientation sessions, focused workshops, Boot Camps

Monitoring and evaluating training program’s effectiveness, success and ROI periodically and report on them

Managing and deploying assessment tools effectively (Mystery shopping, staff checks etc.)

Ensuring that the costs of planned programs are within budgets defined

Providing a platform for ongoing development

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

Maintaining a keen understanding of training trends, developments and best practices

Building and maintaining smart processes and systems to retain and spread knowledge

Independently conducts key training sessions

Closely managing and developing a focused training team (Two Faculty members)

Working on critical HR areas related to employee engagements, region development and communication

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose and implement skill systems to all stakeholders

Profile

Post Graduate in Business Administration / HR / Education / Psychology

Strong educational background / studied in reputed institutes

Proven working experience as a training manager in retail, aviation, hospitality or service sectors

Ideally - has an understanding of retail, luxury, high end luxury market from a multi-national perspective

Track record in designing and executing successful training programs

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills

Result oriented with focus on time, quality and balanced approach

Strong ethical values and integrity

Excellent team management skills, Ability to develop cohesive performing teams