Manager- CCS - Commercial Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A major financial institution in Abu Dhabi is hiring a Manager to provide operational support for Relationship Management Teams. This role involves serving clients, resolving issues, and ensuring smooth operations. Candidates should have a degree in Commerce or Banking and at least 3 years of banking operations experience. Ideal candidates are analytical problem-solvers with excellent communication skills and the ability to work in a fast-paced environment. Full-time position with no remote work option.

Qualifications

• 3+ years of experience in Banking Operations.
• Knowledge of general Banking principles.
• Good knowledge of Back-office operating procedures.
• Capable of working in a fast-paced environment.

Responsibilities

• Provide operational support to Relationship Management Teams.
• Act as a liaison between clients and internal departments.
• Resolve client issues and grievances.
• Assist in preparation of statements and reports.
• Maintain accurate records of all correspondences.

Skills

Excellent communication skills

Analytical skills

Problem-solving

Team cooperation

Detail-oriented

Education

University Degree in Commerce or Banking

Job description

JOB PURPOSE:

To support Relationship Management Teams by providing operational services and support to their clientele allowing them to focus on business growth and building new relationships for the bank.

KEY ACCOUNTABILITIES:

Generic Accountability

• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value drive culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.
• Assist in the preparation of and accurate statements and reports to meet department policies and quality standards.

Specific Accountability

The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank.

Manager would endeavor to enhance the client experience by servicing clients and providing them with operational and administrative support.

Manager would also provide advisory service to educate clients on account services and capabilities usage of eChannels banking regulations and regulatory requirements as specified by the relevant authorities.

Manager serves the complete set of CIB clients which includes:

• Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches.
• Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance.
• Collect appropriate documentation required as per banks / regulatory requirement.
• Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services.
• Timely and effective communications to be maintained with clients and internal stakeholders.
• Manage up-to-date records of all correspondences and handled/ resolved queries and service requests.
• Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure.
• Study and identify areas of improvement guarding the risk factors attached to them.
• Provide back hand support to Operations teams on:
  • Account Opening documentation
  • Account maintenance activities
  • Corporate Credit Card operation
  • Cheque book request
  • Balance confirmation letters
  • Return Cheques
  • Payments (Inward and Outward) related queries
  • Charges related issues
  • EChannels related issues
  • Client Correspondence
  • Exception handling

Qualifications :

Minimum Qualification

University Degree in Commerce or Banking.

Minimum Experience

• Minimum 3 years experience in a Bank with an exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Back-office operating procedures.
• Excellent communication skills both in written / spoken at all levels.
• Analytical Self motivated energetic flexible dynamic problem-solver ready to work in a challenging environment.
• Must be able to work independently and in a cooperative team environment.
• Ability to work in a fast-paced environment where attention to detail accuracy and efficiency are of high importance.

Remote Work :

No

Employment Type :

Full-time