Luxury Residences Concierge Lead

InterContinental Hotels Group; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A luxury hotel group in Dubai seeks a Residences Concierge Supervisor to enhance residents' living experiences through comprehensive service and engagement initiatives. The candidate should hold a Bachelor's degree in Hospitality or Business Administration, with at least three years of experience in luxury settings. Key responsibilities include overseeing resident facilities, ensuring policy adherence, and fostering community engagement among residents. Proficiency in English and familiarity with hotel systems are essential for success in this role.

Qualifications

• Minimum of three years experience in a similar role at luxury hotel or branded residences.
• Comprehensive knowledge of safety, security, and emergency procedures.

Responsibilities

• Oversee the management of the residents’ history and profile system.
• Ensure policies and best practices are enforced.
• Document all residents’ requests and issues for resolution.
• Develop programs for resident engagement and satisfaction.

Skills

Fluent in English

Proficiency in Russian or German

Advanced MS Office skills

Education

Bachelor’s Degree in Hospitality or Business Administration

Tools

PMS

Residential Portal

Job description

A luxury hotel group in Dubai seeks a Residences Concierge Supervisor to enhance residents' living experiences through comprehensive service and engagement initiatives. The candidate should hold a Bachelor's degree in Hospitality or Business Administration, with at least three years of experience in luxury settings. Key responsibilities include overseeing resident facilities, ensuring policy adherence, and fostering community engagement among residents. Proficiency in English and familiarity with hotel systems are essential for success in this role.