Luxury Reservations Specialist

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Reservations Agent responsible for managing room reservations and guest inquiries. The ideal candidate will have experience in a luxury setting, exhibit outstanding customer service, and possess excellent communication skills. Proficiency with OnQ and an understanding of Forbes standards are advantageous. Join our team to provide personalized attention and ensure each guest receives exceptional service.

Qualifications

• Previous experience as a Reservations Agent in a Luxury Hotel.
• Passion for delivering great customer service.
• Outstanding administration and organizational skills.

Responsibilities

• Answer internal and external phone calls and ensure positive outcomes for guest queries.
• Complete room reservations using the OnQ system.
• Respond to guests in a highly professional manner.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Tools

OnQ

Job description

A luxury hotel in Dubai is seeking a Reservations Agent responsible for managing room reservations and guest inquiries. The ideal candidate will have experience in a luxury setting, exhibit outstanding customer service, and possess excellent communication skills. Proficiency with OnQ and an understanding of Forbes standards are advantageous. Join our team to provide personalized attention and ensure each guest receives exceptional service.