Luxury Lobby Ambassador & Guest Experience Lead

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador for its Front Office team. You will welcome guests, guide them through the lobby, and ensure a seamless, high-quality guest experience in a luxury setting.

Based in Abu Dhabi, you will maintain a pristine lobby, greet guests, and support events while upholding the brand's Legendary Quality Experience. Previous luxury-hospitality experience and strong interpersonal skills are essential.

Qualifications

• Experience in a high-volume luxury hotel chain is required.
• Degree or Higher National Diploma in Hospitality Management is preferred.
• Outgoing personality with excellent interpersonal skills.
• Ability to understand guest needs and deliver superior service.
• Excellent communication and organizational skills.

Responsibilities

• Oversee and maintain the Main Lobby and guest areas.
• Engage with guests and visitors, providing a warm welcome and farewell.
• Ensure lobby presence and assist guests to minimize congestion.
• Maintain lobby cleanliness and organization.
• Attend training and briefings as required by management.
• Adhere to grooming, hygiene, and brand standards.

Skills

High-volume luxury hotel experience

Interpersonal skills

Communication skills

Guest service mindset

Education

Hospitality management degree/diploma

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador for its Front Office team. You will welcome guests, guide them through the lobby, and ensure a seamless, high-quality guest experience in a luxury setting.

Based in Abu Dhabi, you will maintain a pristine lobby, greet guests, and support events while upholding the brand's Legendary Quality Experience. Previous luxury-hospitality experience and strong interpersonal skills are essential.