Lux Lobby Concierge & Guest Experience Lead

Mandarin Oriental; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador to join the Front Office team. The role focuses on welcoming guests, guiding inquiries, and maintaining an immaculate lobby for a luxury property on the Abu Dhabi coast.

We require prior experience in a high-end hotel, strong interpersonal and communication skills, and a professional appearance in line with MY branding. Opportunities for development and comprehensive colleague benefits are offered.

Qualifications

• Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required.
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage.
• Outgoing personality with excellent interpersonal skills.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Excellent communication and organizational skills.

Responsibilities

• Has a complete knowledge of the Hotel, it’s services, facilities and geographical layout.
• Is knowledgeable on all VIP Arrival, In-House and Departure Guests.
• Remains up to date with Hotel Functions and Events.
• Engages with all guests, in-house and visitors.
• Always maintains lobby presence, ensuring all guests are greeted and assisted when applicable and ensuring limited congestion in the lobby.
• Being proactive in maintaining the cleanliness and organization of the lobby.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handles any duties which may be assigned from time to time by the Supervisor or Manager.
• Attends F.O. Briefings and Trainings required by Management and Learning & Development.
• Reports for duty punctually with the appropriate uniform and respective name badge, strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel’s Look Book.
• Strictly adheres to the Hotel’s Code of Conduct and Rules & Regulations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Guest service mindset

Education

Hospitality management degree

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Lobby Ambassador to join the Front Office team. The role focuses on welcoming guests, guiding inquiries, and maintaining an immaculate lobby for a luxury property on the Abu Dhabi coast.

We require prior experience in a high-end hotel, strong interpersonal and communication skills, and a professional appearance in line with MY branding. Opportunities for development and comprehensive colleague benefits are offered.