Lobby Hostess: Luxury Guest Experience Lead

InterContinental Hotels Group; Abu Dhabi; On-site; AED 42,000 - 60,000; Full time

Job summary

InterContinental Hotel & Residences Abu Dhabi is seeking a friendly Lobby Hostess to warmly welcome residents and guests, provide personalized assistance, and uphold luxury service standards in the lobby.

You will coordinate with multiple departments to ensure smooth daily operations, assist with inquiries and VIP guests, and maintain a pristine lobby environment. Fluency in English and a polished presentation are essential.

Qualifications

• Experience in Guest Relations or Front Office in luxury hotels.
• Excellent communication and professional presentation.
• Passion for hospitality and guest satisfaction.
• Strong customer service skills for inquiries and concerns.
• Well-groomed with polished appearance per luxury standards.
• Organizational and multitasking abilities with attention to detail.
• Ability to work with multiple departments and in a team.
• Proactive problem-solving and positive attitude.
• Fluent English; additional languages a plus.
• Flexible to work shifts, weekends and holidays.

Responsibilities

• Warmly welcome residents, guests and visitors on arrival.
• Provide exceptional service aligned with InterContinental brand.
• Maintain a professional, welcoming lobby presence.
• Assist with inquiries, directions, and facilities information.
• Recognize VIP guests and provide personalized attention.
• Coordinate with Front Office, Housekeeping, Engineering, Security.
• Handle guest concerns with prompt follow-up and resolution.
• Assist with transport, luggage, and guest services as needed.
• Ensure lobby remains clean, organized, well-presented.
• Support events and VIP arrivals when required.
• Protect resident privacy and confidentiality.
• Adhere to hotel policies, safety, grooming, and service guidelines.
• Promote a positive, welcoming atmosphere for exceptional experiences.

Skills

Guest relations

Front Office

Reception

Customer service

Hospitality

Teamwork

Communication

Attention to detail

Grooming standards

English proficiency

Job description

InterContinental Hotel & Residences Abu Dhabi is seeking a friendly Lobby Hostess to warmly welcome residents and guests, provide personalized assistance, and uphold luxury service standards in the lobby.

You will coordinate with multiple departments to ensure smooth daily operations, assist with inquiries and VIP guests, and maintain a pristine lobby environment. Fluency in English and a polished presentation are essential.