Luxury Lobby Concierge – Guest Experience & VIP Service

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 60,000 - 70,000; Full time

Benefits offered by this job

Room discounts

Comprehensive training

Job summary

InterContinental Hotel & Residences Abu Dhabi seeks a friendly, professional Lobby Hostess to warmly welcome residents and guests, provide personalized assistance, and maintain a polished lobby presence. You will collaborate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless service while upholding brand standards.

The role emphasizes guest relations, exceptional service, and attention to detail within a luxury hotel/residence setting.

Qualifications

• Experience in guest-facing roles in luxury hotels or serviced residences is preferred.
• Excellent communication and interpersonal skills with a professional attitude.
• Passion for hospitality and delivering exceptional guest experiences.
• Strong customer service skills with aptitude for handling inquiries professionally.
• Excellent grooming and presentation in line with luxury standards.
• Good organizational and multitasking abilities with attention to detail.
• Ability to work with multiple departments and in a team.
• Proactive, positive problem-solving approach.
• Good spoken and written English; extra languages are an advantage.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Warmly welcome and greet residents, guests, and visitors upon arrival.
• Provide exceptional service in line with InterContinental brand standards.
• Maintain a professional and welcoming lobby presence at all times.
• Assist with inquiries, directions, and information about facilities and services.
• Recognize regular residents and VIP guests with personalized attention.
• Coordinate with Front Office, Housekeeping, Engineering, Security and others for smooth operations.
• Handle resident requests and complaints with prompt follow-up and resolution.
• Assist with transportation, luggage coordination, and guest services as needed.
• Keep lobby clean, organized, and well-presented at all times.
• Monitor guest flow following security and access procedures.
• Share important guest feedback and updates with relevant departments.
• Support special events, VIP arrivals, and resident activities as required.
• Protect resident privacy and deliver professional service.
• Ensure compliance with hotel policies, safety and grooming standards.
• Promote a positive, welcoming atmosphere for an exceptional experience.

Skills

Guest relations

Front office

Reception

Customer-facing

Communication

Interpersonal skills

Hospitality

Customer service

Presentation

Organization

Multitasking

Teamwork

Problem-solving

English fluency

Education

Hospitality-related education optional

Job description

InterContinental Hotel & Residences Abu Dhabi seeks a friendly, professional Lobby Hostess to warmly welcome residents and guests, provide personalized assistance, and maintain a polished lobby presence. You will collaborate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless service while upholding brand standards.

The role emphasizes guest relations, exceptional service, and attention to detail within a luxury hotel/residence setting.