Luxury Lobby Ambassador — Elevate Guest Experience

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Lobby Ambassador – Resort Tower to join the Front Office Resort Tower team in Ras Al Khaimah, UAE. You will greet guests in the lobby and promote resort experiences, ensuring a luxurious, personalized guest journey.

The ideal candidate embodies exceptional hospitality, fluent English, and the ability to multitask during busy periods in a Forbes Five-Star environment. Flexibility for weekends, evenings, and outdoor greetings is required.

Qualifications

• Experience in hospitality, guest services or customer-facing roles preferred.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work.

Responsibilities

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Proactively identify guest needs, preferences, and service opportunities.
• Establish rapport with guests through conversation, confidence, and exceptional hospitality.
• Promote resort experiences, amenities, dining venues, entertainment offerings, and unique experiences to guests.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.
• Collaborate with Front Office, Concierge, Guest Services and other teams to personalize guest experiences.
• Monitor lobby activity and support service recovery when needed.
• Anticipate operational challenges and take ownership of opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.

Skills

Hospitality

Guest services

Communication

Interpersonal skills

Multitasking

Guest engagement

Job description

Wynn Al Marjan Island is seeking a Lobby Ambassador – Resort Tower to join the Front Office Resort Tower team in Ras Al Khaimah, UAE. You will greet guests in the lobby and promote resort experiences, ensuring a luxurious, personalized guest journey.

The ideal candidate embodies exceptional hospitality, fluent English, and the ability to multitask during busy periods in a Forbes Five-Star environment. Flexibility for weekends, evenings, and outdoor greetings is required.