Luxury Front Desk Agent – Resort Tower

Wynn Al Marjan Island; Dubai; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Healthcare package

Paid leave policy

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in the UAE seeks a Front Office Agent for the Resort Tower to warmly welcome guests, manage check‑in/check‑out, handle room assignments, and coordinate with housekeeping and concierge to ensure smooth arrivals.

You will respond to guest requests, resolve issues with empathy, upsell packages when appropriate, maintain accurate records, and uphold Forbes Five‑Star standards in a luxury, guest‑facing environment.

Qualifications

• Experience in front office or guest services, preferably in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

Skills

Front office experience

Excellent communication

Multitask

MS Office

PMS systems

Fluency in English

Job description

Wynn Al Marjan Island in the UAE seeks a Front Office Agent for the Resort Tower to warmly welcome guests, manage check‑in/check‑out, handle room assignments, and coordinate with housekeeping and concierge to ensure smooth arrivals.

You will respond to guest requests, resolve issues with empathy, upsell packages when appropriate, maintain accurate records, and uphold Forbes Five‑Star standards in a luxury, guest‑facing environment.