Front Office Greeter - Resort Tower

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 134,000; Full time

Job summary

Wynn Al Marjan Island invites an experienced Front Office – Resort Tower Operations professional to join our luxury hospitality team in Ras Al Khaimah. You will greet guests, coordinate with bell staff and front desk, and ensure Forbes Five Star standards are upheld to deliver a seamless arrival experience.

Fluency in English, a warm professional demeanor, and the ability to multitask under pressure are essential.

Qualifications

• Experience in hospitality, guest services, or customer-facing roles.
• Excellent communication and interpersonal skills.
• Professional appearance and warm demeanor.
• Able to multitask and stay calm under pressure.
• Fluency in English; multiple languages a plus.
• Familiarity with Forbes Travel Guide standards.

Responsibilities

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Escort guests to the front desk or designated check-in area and assist with luggage coordination.
• Provide basic information about the resort, amenities, and services.
• Coordinate with bell staff, concierge, and front desk to ensure seamless guest arrivals.
• Anticipate guest needs and offer proactive assistance.
• Support VIP and special guest arrivals with personalized attention.
• Maintain a welcoming and organized entrance/lobby area in the Resort Tower.
• Handle guest inquiries and direct them to the appropriate department or team member.
• Assist in managing guest flow during peak arrival times.
• Ensure qualitative Forbes Five Star standards are delivered.
• Uphold brand standards and ensure a consistent luxury experience.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

English fluency

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office – Resort Tower Operations team.

Responsibilities

The primary duties and responsibilities of this role are:

• Greet guests upon arrival with a warm, friendly, and professional demeanor.
• Escort guests to the front desk or designated check-in area and assist with luggage coordination.
• Provide basic information about the resort, amenities, and services.
• Coordinate with bell staff, concierge, and front desk to ensure seamless guest arrivals.
• Anticipate guest needs and offer proactive assistance.
• Support VIP and special guest arrivals with personalized attention.
• Maintain a welcoming and organized entrance/lobby area in the Resort Tower.
• Handle guest inquiries and direct them to the appropriate department or team member.
• Assist in managing guest flow during peak arrival times.
• Ensure qualitative Forbes Five Star standards are delivered.
• Uphold brand standards and ensure a consistent luxury experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Excellent communication and interpersonal skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work (e.g., greeting at entrances).
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.