Lobby Ambassador: Luxury Resort VIP Concierge

Wynn Al Marjan Island; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynn Al Marjan Island invites applications for a Lobby Ambassador – Resort Tower. You will welcome guests in the Resort Tower lobby, create personalized experiences, and collaborate with Front Office, Concierge, and other teams to ensure seamless service across the guest journey.

Ideal candidates have hospitality or guest-facing experience, strong interpersonal and English communication skills, and a flexible schedule.

Qualifications

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Fluency in English; additional languages are a plus.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work.

Responsibilities

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Proactively identify guest needs, preferences, and service opportunities.
• Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.
• Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.
• Collaborate with Front Office, Concierge, Guest Services, Private Access, Transportation, Food & Beverage, and other operation teams to personalize guest experiences.
• Monitor lobby activity and provide support in managing guest flow and service recovery situations.
• Anticipate operational challenges and take ownership of service opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.
• Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.
• Demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.

Skills

Interpersonal skills

Communication

Relationship-building

English fluency

Multitasking

Customer service

Tools

Forbes Travel Guide standards

Job description

Wynn Al Marjan Island invites applications for a Lobby Ambassador – Resort Tower. You will welcome guests in the Resort Tower lobby, create personalized experiences, and collaborate with Front Office, Concierge, and other teams to ensure seamless service across the guest journey.

Ideal candidates have hospitality or guest-facing experience, strong interpersonal and English communication skills, and a flexible schedule.