Lobby Ambassador

Wynn Al Marjan Island; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynn Al Marjan Island invites applications for a Lobby Ambassador – Resort Tower. You will welcome guests in the Resort Tower lobby, create personalized experiences, and collaborate with Front Office, Concierge, and other teams to ensure seamless service across the guest journey.

Ideal candidates have hospitality or guest-facing experience, strong interpersonal and English communication skills, and a flexible schedule.

Qualifications

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Fluency in English; additional languages are a plus.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work.

Responsibilities

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Proactively identify guest needs, preferences, and service opportunities.
• Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.
• Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.
• Collaborate with Front Office, Concierge, Guest Services, Private Access, Transportation, Food & Beverage, and other operation teams to personalize guest experiences.
• Monitor lobby activity and provide support in managing guest flow and service recovery situations.
• Anticipate operational challenges and take ownership of service opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.
• Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.
• Demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.

Skills

Interpersonal skills

Communication

Relationship-building

English fluency

Multitasking

Customer service

Tools

Forbes Travel Guide standards

Job description

Job Description:

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position:

Wynn Al Marjan Island is currently seeking a Lobby Ambassador – Resort Tower to join the resort’s Front Office Resort Tower team.

Responsibilities:

• Serve as a prominent guest-facing presence within the Resort Tower lobby, welcoming and engaging guests throughout their journey.
• Create memorable and personalized guest interactions that enhance overall guest satisfaction and loyalty.
• Proactively identify guest needs, preferences, and service opportunities.
• Establish rapport with guests through genuine conversation, confidence, and exceptional hospitality.
• Act as a luxury service ambassador by promoting resort experiences, amenities, dining venues, entertainment offerings, and unique experiences.
• Escort and engage VIPs, repeat guests, gaming guests, and distinguished visitors.
• Collaborate with Front Office, Concierge, Guest Services, Private Access, Transportation, Food & Beverage, and any other operation teams to personalize guest experiences.
• Monitor lobby activity and provide support in managing guest flow and service recovery situations.
• Anticipate operational challenges and take ownership of service opportunities before escalation.
• Support special events, VIP programs, activations, and lobby experiences.
• Maintain exceptional visibility, professionalism, and engagement throughout assigned shifts.
• Consistently demonstrate Forbes Five-Star service standards and Wynn luxury hospitality behaviors.
• Act as a role model for guest engagement and service excellence within the Front Office team.

About You:

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work (e.g., greeting at entrances).
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.