Front Office Agent - Resort Tower

Wynn Al Marjan Island; Dubai; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Healthcare package

Paid leave policy

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island in the UAE seeks a Front Office Agent for the Resort Tower to warmly welcome guests, manage check‑in/check‑out, handle room assignments, and coordinate with housekeeping and concierge to ensure smooth arrivals.

You will respond to guest requests, resolve issues with empathy, upsell packages when appropriate, maintain accurate records, and uphold Forbes Five‑Star standards in a luxury, guest‑facing environment.

Qualifications

• Experience in front office or guest services, preferably in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

Skills

Front office experience

Excellent communication

Multitask

MS Office

PMS systems

Fluency in English

Job description

Job Description:

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office Agent - Resort Tower to join the resort's Resort Tower Operations team.

Responsibilities

• Welcome guests with genuine hospitality and assist with check-in/check-out procedures.
• Handle room assignments, billing inquiries, and guest requests efficiently and accurately.
• Provide information about resort amenities, services, and local attractions.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Respond to guest concerns and service recovery situations with professionalism and empathy.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Promote resort services and upsell room upgrades or packages when appropriate.
• Ensure the front desk area is clean, organized, and aligned with brand standards.
• Ensure qualitative Forbes Five-Star standards are delivered.
• Follow all operational procedures and safety protocols.
• Support VIP arrivals and special requests with personalized attention.

About You

• Previous experience in front office or guest services preferred, ideally in a luxury setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest-focused attitude.
• Flexible schedule including weekends, holidays, and evenings.
• May involve standing for extended periods and occasional handling of guest luggage or amenities.
• Prior experience and training with Forbes Travel Guide standards.

About Wynn Al Marjan Island's Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.