Luxury Hotel Telephone Operator: 24/7 Guest Calls & Service

So!; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Telephone Operator to be the first voice guests hear, providing efficient and warm communication. Responsibilities include handling all calls, processing guest requests, and maintaining knowledge of hotel services. The ideal candidate will have experience in a luxury hotel environment, excellent communication skills, and a proactive personality aligned with the brand's identity. A flexible schedule is required for night and weekend shifts.

Qualifications

• Previous experience in a similar role in a luxury hotel environment preferred.
• Exceptional guest service and telephone etiquette.
• Flexible schedule, including night and weekend shifts.

Responsibilities

• Answer all incoming calls with a warm, engaging tone.
• Process guest requests, messages, wake-up calls, and complaints.
• Log all calls and requests in the system.

Skills

Excellent communication skills in English

Customer service skills

Multitasking ability

Tools

Hotel telephone systems

Property management systems

Job description

A luxury hotel brand in Dubai is seeking a Telephone Operator to be the first voice guests hear, providing efficient and warm communication. Responsibilities include handling all calls, processing guest requests, and maintaining knowledge of hotel services. The ideal candidate will have experience in a luxury hotel environment, excellent communication skills, and a proactive personality aligned with the brand's identity. A flexible schedule is required for night and weekend shifts.