Luxury Guest Experience Specialist

Minor Hotels; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Anantara Hotels & Resorts in Downtown Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable stay. You will anticipate needs, handle inquiries with attentiveness, and take responsibility for resolving issues to guest satisfaction.

Fluency in English is required; Arabic/Russian/Mandarin speakers are preferred. A college degree in hotel management or related field and prior Front Office or Guest Services experience are expected, with proficiency in Front Office

Qualifications

• College degree in hotel management or related field.
• Experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficiency in English; Arabic/Russian/Mandarin speakers preferred.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful, attentive manner.
• Take personal responsibility to ensure guest satisfaction and timely follow-up.
• Proactively suggest alternatives that meet guest needs and delight them.

Skills

Communication skills

Guest services

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Anantara Hotels & Resorts in Downtown Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable stay. You will anticipate needs, handle inquiries with attentiveness, and take responsibility for resolving issues to guest satisfaction.

Fluency in English is required; Arabic/Russian/Mandarin speakers are preferred. A college degree in hotel management or related field and prior Front Office or Guest Services experience are expected, with proficiency in Front Office