Guest Experience Lead - Luxury Hotel Front Desk

Anantara Group

United Arab Emirates

On-site

AED 60,000 - 90,000

Full time

14 days+

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Job summary

Anantara Downtown Dubai invites applications for a Front Office / Guest Services role. You will anticipate guest needs, know hotel product, and ensure service excellence across all touchpoints to uphold Anantara's high standards.

Requirements include a college degree in hotel management or related field, experience in Front Office or Guest Services, excellent communication, proficiency in English, and familiarity with Front Office Systems.

Qualifications

College degree in hotel management or related field required.
Experience in Front Office or Guest Services.
Excellent communication skills.
Experience with Front Office Systems.
Proficient in English, both written and spoken.

Responsibilities

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting's and pass on all information to team-members.