Guest Relations Officer

Minor Hotels; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Anantara Hotels & Resorts in Downtown Dubai is seeking a Guest Relations Officer to ensure guests enjoy a positive and memorable stay. You will anticipate needs, handle inquiries with attentiveness, and take responsibility for resolving issues to guest satisfaction.

Fluency in English is required; Arabic/Russian/Mandarin speakers are preferred. A college degree in hotel management or related field and prior Front Office or Guest Services experience are expected, with proficiency in Front Office

Qualifications

• College degree in hotel management or related field.
• Experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficiency in English; Arabic/Russian/Mandarin speakers preferred.

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful, attentive manner.
• Take personal responsibility to ensure guest satisfaction and timely follow-up.
• Proactively suggest alternatives that meet guest needs and delight them.

Skills

Communication skills

Guest services

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Location:

Anantara Downtown Dubai

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.