Luxury Guest Experience Manager

Supreme Holdings Limited; Dubai Emirate; On-site; AED 70,000 - 110,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Front Office/Guest Services professional to deliver exceptional hospitality experiences. You will oversee guest interactions, check-in/out, and coordinate with other departments to ensure seamless service.

Fluency in English is required, with strong communication skills and prior Front Office experience. This role is based in Dubai, UAE, offering a dynamic luxury hospitality environment under Minor International.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficient in English, both written and spoken.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting's and pass on all information to team-members.

Skills

Excellent communication skills

Proficient in English

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Anantara Downtown Dubai is seeking a Front Office/Guest Services professional to deliver exceptional hospitality experiences. You will oversee guest interactions, check-in/out, and coordinate with other departments to ensure seamless service.

Fluency in English is required, with strong communication skills and prior Front Office experience. This role is based in Dubai, UAE, offering a dynamic luxury hospitality environment under Minor International.