Luxury Guest Experience Manager

Minor Hotels

Dubai

On-site

AED 67,000 - 100,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Anantara Downtown Dubai invites applications for a Front Office/Guest Services role. You will anticipate guest needs, maintain product knowledge, and ensure service excellence across all outlets and departments.

Strong English, effective communication, and prior Front Office experience are required to deliver the renowned Anantara hospitality experience. Join a luxury global brand where warmth, generosity, and attentive service define every guest interaction, with daily briefings and teamwork

Qualifications

College degree in hotel management or related field is required.
Excellent communication skills are essential.
Proficient in English, both written and spoken.
Experience with Front Office Systems and procedures.
Customer service orientation and guest empathy.
Ability to work as part of a team in a fast-paced luxury hotel.
Professional appearance and courteous demeanor.

Responsibilities

Anticipate guest needs and handle inquiries in a helpful Anantara manner.
Maintain complete knowledge of hotel products, rooms, rates, outlets, spa, and other Anantara properties.
Oversee service quality of guest interactions to meet the highest standards.
Take responsibility to ensure guest satisfaction with timely follow-up on issues.
Be proactive, suggesting alternatives to enhance guest enjoyment of their stay.
Develop close, harmonious working relationships with all hotel departments.
Conduct daily shift briefings and pass information to team members.