Luxury Front Desk Guest Experience Specialist

Supreme Holdings Limited; Dubai Emirate; On-site; AED 67,000 - 100,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Guest Service Agent to deliver courteous, professional service, greet guests, take reservations, and ensure a seamless check-in and check-out.

You will handle guest inquiries, coordinate with departments, and uphold the standards of luxury hospitality at a premier Dubai hotel.

Fluency in English, flexibility to work shifts, weekends and holidays, and proficiency with MS Office and hotel PMS are preferred.

Qualifications

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in MS Office; experience with current PMS is preferred.

Responsibilities

• Provide expert courteous guest services in a professional manner.
• Take reservations, greet and register guests, and settle guest accounts.
• Handle all guest enquiries, requests and comments promptly to ensure satisfaction.

Skills

Customer service

Front office experience

English fluency

Shift work

Tools

MS Office

Property Management Systems (PMS)

Job description

Anantara Downtown Dubai is seeking a Guest Service Agent to deliver courteous, professional service, greet guests, take reservations, and ensure a seamless check-in and check-out.

You will handle guest inquiries, coordinate with departments, and uphold the standards of luxury hospitality at a premier Dubai hotel.

Fluency in English, flexibility to work shifts, weekends and holidays, and proficiency with MS Office and hotel PMS are preferred.