Guest Experience Manager - Luxury Hospitality

Anantara Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Front Office/Guest Services professional to ensure exceptional guest experiences in a luxury hotel setting. You will be responsible for delivering attentive service, knowledge of hotel products, and seamless coordination with other departments to uphold Anantara's standards.

The ideal candidate will have a college degree in hotel management or related field, experience in Front Office or Guest Services, strong English communication, and familiarity with Front

Qualifications

• College degree in hotel management or related field.
• Experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficient in English, both written and spoken.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.

Skills

Front Office Experience

Guest Services

English Proficiency

Communication Skills

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Anantara Downtown Dubai is seeking a Front Office/Guest Services professional to ensure exceptional guest experiences in a luxury hotel setting. You will be responsible for delivering attentive service, knowledge of hotel products, and seamless coordination with other departments to uphold Anantara's standards.

The ideal candidate will have a college degree in hotel management or related field, experience in Front Office or Guest Services, strong English communication, and familiarity with Front